Returns

All our products are tested and checked prior to despatch, but should you encounter a problem please contact us online@lorus.com.au with your name, address, phone number, order number, and the problem you are experiencing. Sometimes these problems are easily rectified without the need to return your order.

Lorus Watches online services provides a full money back guarantee on all our goods sold. If you are not entirely satisfied with the goods, it can be returned providing the following conditions are met;

1. The watch must be brand new, unused, undamaged, and in original packaging and include the guarantee & instruction book, along with any additional items issued at the time of sale. Watches that have been modified such as engraving, or band adjustment are not eligible for return.
2. You must notify us within 10 business days from the receipt of your goods if you wish to return your purchase. Email online@lorus.com.au with your name, address, phone number, order number, and the reason for your return. You will be issued with a Return Authorisation Number via your nominated email address.

Return Shipping Costs & Procedure
Before returning any product please contact us on online@lorus.com.au with your name, address, phone number, order number, and the problem that has occurred. We will then advise you the required steps necessary to return the product. If there has been an error as a result of our action or the product is faulty or becomes faulty within the first 10 days then we will arrange and pay for a courier to collect. If the watch is being returned due to change of mind you are responsible for any return shipping costs and liability for lost or stolen parcels. We recommend returning your order by registered post or courier with full tracking along with the appropriate insurance to cover your shipment.

If the product is faulty after the first 10 days then you will need to contact one of our Service Centres listed here.
Lorus Watches online purchases cannot be returned or refunded in any store.